Refund Policy

Effective Date: June 17, 2026

We take great pride in the quality of our dry cleaning, laundry, and specialized care services. Because we provide a service rather than physical retail products, our policy focuses on a satisfaction guarantee and service resolutions.

1. Garment Damage & Liability Resolutions

Our team strictly follows the care label instructions on every piece of clothing. In the event of an issue, we resolve it using only the following two options:

East Lake Cleaners Error: If we make a mistake or mess up a garment worth up to $100, we will issue a $100 store credit to your account.
Faulty Manufacturer Materials: If our staff strictly followed the care label instructions on the clothing but the garment was still ruined during standard processing, it is a manufacturing defect. In these cases, the materials are faulty. We will write an official note to the company where you purchased the item so you can return it to them to get a brand-new replacement.

2. Stubborn Stains & Service Charges

Pre-Service Notification: Our experts inspect all items upon drop-off. If we determine that a stain will most likely not come out, our staff will make sure to inform you ahead of time before accepting the item.
Payment Requirement: If you are informed that the stain is unlikely to come out but you still ask us to proceed and try anyway, full payment is still required for the service, regardless of the final outcome.

3. Immediate Same-Day Order Cancellations

Before Processing: If you drop off a garment and return a short time later (e.g., an hour later) wanting it back without being dry cleaned, we will return it to you immediately free of charge, provided our team has not started cleaning it yet.
Owner Requests: If the shop owner or customer requests the item back and we haven't initiated the cleaning process yet, we will hand it back to you right away. Once processing has physically begun, the order cannot be reversed.

4. Unclaimed Garments & Items

We cannot store items indefinitely. Any garments or specialized items left unclaimed for more than 6 months may be donated to local charities or disposed of in accordance with state regulations. No refunds, credits, or reimbursements will be issued for unclaimed items beyond this 6-month window.